Tuesday, May 22, 2007

The first bit of good customer service in China

This morning I was at the Bank of China to pick up a replacement Unionpay card for the one I lost (who knows where) and I pressed the number queue thing-y for the normal general public banking line. I had #144 and it was #103, so I figured I'd just plop down, fire up the iPod and watch the numbers tick by.

After about 15 minutes, the security guard/photocopy guy notices I have the pink sheet to pick up the atm card in my hand, grabs a number from a different line (report lost card), changes it with mine . . . I'm now number 903 . . .and the next one to go.

So thanks helpful security dude!

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